Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition you received them—unused, unwashed, with all original tags and in the original packaging. You’ll also need your order number or proof of purchase.

To start a return, please contact us at cs@us.bellamaison.com.
Once your request is approved, please send your return to the address below:

Bella Maison Returns
300-2 NJ-17, Unit 1E
Lodi, NJ 07644
United States

Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect item). Items sent back without first contacting us will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us right away if an item is damaged, defective, or if you received the wrong product. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Used or washed items
• Custom or personalized products
• Gift cards
• Final sale items

If you have questions about a specific item, feel free to reach out.

Exchanges

If you’d like to exchange an item, the fastest option is to return the original item and place a new order once the return is accepted.

Refunds

Once your return arrives at our warehouse and passes inspection, we’ll notify you and issue a refund to your original payment method. Refunds typically process within 5–10 business days, depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact us at cs@us.bellamaison.com.