Shipping Information

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays are processed the next business day.
• A confirmation email with tracking details will be sent once your order ships.

We partner with trusted carriers such as UPS, USPS, and FedEx to ensure reliable and timely delivery.

• Standard Shipping: 3–7 business days

Actual delivery times depend on the destination, carrier capacity, and seasonal demand.

• Shipping costs are calculated at checkout based on weight, size, and destination.
• Orders qualifying for free shipping promotions will have shipping automatically deducted at checkout.
• If an order that received free shipping is later returned for reasons other than our error, the original shipping cost may be deducted from the refund.

• We currently ship within the United States only (excluding U.S. territories, PO boxes, and APO/FPO addresses).
• We do not offer international shipping at this time.

Once your order ships, you’ll receive a tracking number via email.

You can track your shipment directly through the carrier’s website using this number.

If your tracking number doesn’t update within 48 hours, please contact our team for assistance.

While we make every effort to deliver on time, unexpected delays can occur due to weather, carrier issues, or high-volume seasons.

Bella Maison is not responsible for carrier delays once the package has left our warehouse.

If your order shows as delivered but you haven’t received it, please check with neighbors or your local post office first.

After carrier confirmation of delivery, we unfortunately cannot assume responsibility for lost or stolen packages.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.

We’ll replace or refund the affected items promptly.

For any shipping questions or concerns, our support team is available through:

• Email: cs@us.bellamaison.com
• Live Chat: available on our website
• Contact Form: us.bellamaison.com/pages/contact

Bella Maison operates under TAN GLOBAL INC. and ships exclusively from our verified U.S. warehouse in Lodi, New Jersey, ensuring fast and secure delivery.